When are check-in and check-out?
Check-in is from 15:00 (last check-in at 22:30), and check-out is 10:00.
We may ask you to adjust your timing due to facility cleaning and maintenance. Thank you for your cooperation.
Can I leave my luggage at the ryokan before check-in?
Yes. Luggage can be checked at the front desk for guests who arrive before 15:00.
When is the front desk open?
From 7:00 to 23:00.
You may not be able to enter the ryokan outside of these times. Thank you in advance for your understanding.
Are there special rates for children?
The rate for all children and infants who require a futon is 100% of the adult rate. The rate for infants who do not require meals or futons is ¥3500 per child per night.
What is the cancellation policy?
Cancellation fees are as follows.
Same day: 100% of accommodation rate
Previous day: 80% of accommodation rate
Two days prior: 50% of accommodation rate
Not staying at or not arriving at the ryokan without prior notice will incur a charge of 100% of the accommodation rate.
Can I extend my stay?
Yes, depending on room vacancy.
Are meals included?
Due to the sudden retirement of our head chef, we have decided to suspend our breakfast service from August 1st, 2023. We apologize for any inconvenience this may cause to guests who are looking forward to breakfast and would appreciate your understanding.In addition, it is undecided at this stage about the reopening time of breakfast service.
What amenities are provided in guest rooms?
We provide the following items: toothbrush, hand towel, bath towel, razor, 2-in-1 shampoo, hair dryer, yukata (cotton robe), hot water pot.
What payment methods are available?
You may pay with cash or credit card (Visa, Mastercard, JCB, American Express).
However, room booking websites may differ in the credit cards they allow. Please check with each website.
Is internet available?
Free Wi-Fi is available throughout the building.
Are there private bathrooms?
Yes, all guest rooms include a private bathroom.
There is also a bathroom with a skyline view on the 6th floor. It is open from 16:00-23:00 and from 7:00-9:00.
Will my room be cleaned during my stay?
We clean all guest rooms every day.
Are there convenience stores and other shops near the ryokan?
Yes. We are located in the heart of Asakusa, and there are many shops and convenience stores in the area.